Sometimes a production step may be skipped by mistake, but you can easily correct it by reverting the job to an earlier step. This guide explains how to find the job and return it to the right stage in the production process.
Finding the job
To locate the order you want to adjust:
Use the search function to look up the job.
Make sure you select the correct customer.
Apply the right time range so the order appears in the results.
Reverting to an earlier step
Once you’ve found the job:
Click the arrow to open the job details.
Choose the step you’d like to return to the job.
Select whether you want to move it back one or multiple steps.
Confirm your selection — the job will be reverted accordingly.
FAQ
Can I revert multiple steps at once?
Yes, you can move the job back more than one step if needed.
What if I can’t find the job in search?
Double-check that you’re using the correct customer and time range. If the job still doesn’t appear, reach out to your support team.
Does reverting affect already completed steps?
Yes, the job will return to the selected earlier stage, meaning the subsequent steps will need to be redone.