Gelato Create

If you are attempting to connect your ecommerce store (Shopify, Etsy, WooCommerce, etc.) to Gelato and receive an error stating the store is already connected to another account, follow this…

Resolving the "Store Connected to Another Account" Error

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Create account

Learn how to manage your Gelato account's currency settings

How can I change the currency in my Gelato account?

Learn how to create a free Gelato account, set up your payment method, and connect your store to start processing orders seamlessly

How do I create a Gelato account?

Learn how to update your password easily with our step-by-step guide in the Dashboard settings

How do I change my password?

Learn how to manage users in your account efficiently

Can I change my registration/user's email address?

I cannot log in to Gelato. What should I do?

Learn how to troubleshoot Gelato sign-up issues

I cannot sign up for Gelato. What should I do?

Learn how to resolve common Gelato account issues

Troubleshooting Guide for Your Gelato Account

How to update your billing entity before uploading a Resale Certificate?

Creating and Managing Accounts

Learn how to access your Gelato dashboard to manage products

Where do I find the Gelato Dashboard?

Learn how to add or update your customer support email in Gelato's settings and understand the different contact emails

How do I add my Customer Support email address to the Dashboard?

Learn how to manage users in your Gelato account

How can I add, remove, and manage users in the Gelato Dashboard?

Dashboard and User Management

Learn how to add a new credit card to your Gelato account and manage your payment methods

How can I add a new credit card?

Manage your print-on-demand business on-the-go with the Gelato mobile app. Track orders, view analytics, design products, and more!

Gelato mobile app

Payments and Mobile Access

Learn how to utilize Gelato's self-service platform for efficient customer support

Getting Started with Gelato Customer Service

Why is our chatbot the best support channel?

Customer Service 

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