Scoop is our built-in AI assistant designed to provide helpful guidance and support in real time.
Whether you're just getting started with onboarding or managing daily operations, Scoop is available to help navigate any challenge.
Where to Find Scoop You can access Scoop from two convenient locations:
Within GelatoConnect platform: Available in the bottom right corner while you're working (you can move the icon as well - hover your mouse on the icon till the move symbol shows up, then left-click on your mouse and hold to move)
Help Center: Accessible from the bottom right corner when browsing our support articles
What Scoop Can Help With
Product questions: Understanding features and functionality.
Operational guidance: Daily workflow support and troubleshooting.
Platform navigation: Finding the right tools and sections.
General inquiries: Any questions about GelatoConnect.
When Scoop Can't Help
If Scoop can't resolve your issue, please leave a note in the conversation addressing the gaps you've found and we'll make sure Scoop is constantly learning! Your feedback helps Scoop learn and improve, ensuring better support for future interactions.
You can also reach out for support: [About GelatoConnect] How Can I receive Support? Report an Issue