GelatoConnect Storefronts provides two distinct interfaces: one for print service providers (PSPs) to manage all customer storefronts, and another for merchants to manage their own stores. This guide explains how to create customers, enable storefront access, and navigate both interfaces effectively.
Creating a New Customer
Before enabling storefront access, you'll need to create a customer account in GelatoConnect.
Step-by-Step Process
Navigate to the Customers Section
From your GelatoConnect dashboard, select the Customers section from the left-hand menu
Create a New Customer
Click the "Create Customer" button on the right-hand side
Enter Customer Details
Customer Name: Enter the name of your customer
Customer Reference ID (optional): Add a unique ID from your system for easier tracking
Save the Customer
Click the "Create Customer" button to complete the process
Your customer account is now created and ready for storefront integration.
Enabling Storefronts Access for Your Customer
Once the customer account is created, you can enable storefront functionality and invite customer administrators.
Activation Steps
Access Customer Settings
Navigate to the newly created customer profile
Click the "Edit customer" button in the top right corner
Enable Storefronts Access
Toggle on the "Storefronts access enabled" option
Invite Customer Administrators
Enter the customer admin's email address
Provide their first name and surname
Click "Add admin"
Customer Notification
Your customer will receive an email containing:
Login credentials
A link to https://storefrontsconnect.com/
Instructions for getting started
The customer can now use the StorefrontsConnect interface to connect their eCommerce stores (Shopify, Etsy, WooCommerce, etc.) and manage their orders independently.
Testing the Customer Experience
Before inviting your actual customers, we recommend experiencing the StorefrontsConnect interface as they will see it.
Best Practice: Follow the enablement steps above using an email address that hasn't been previously provided to Gelato. This allows you to test the complete customer onboarding flow and interface without affecting real customer accounts.
Understanding the Two Storefront Interfaces
GelatoConnect Storefronts provides different access points depending on your role:
For Print Service Providers (PSPs)
Access URL: https://storefronts.gelato.com/
Login Credentials: Use the same credentials you use for GelatoConnect
Capabilities:
Manage stores for all of your customers
Oversee multiple customer accounts from a centralized dashboard
This interface serves as your command center for managing the entire storefront ecosystem across your customer base.
For Merchants and Store Owners
Access URL: https://storefrontsconnect.com/
Login Credentials: Provided via email when invited by their PSP
Capabilities:
Connect and manage their own eCommerce stores
Publish and sync products to connected stores
Monitor order status, fulfillment and delivery tracking
Update shipping addresses when needed
Report issues with orders
This interface is designed for self-service, allowing your customers to maintain control over their stores without requiring PSP intervention for day-to-day operations.
What Happens After Enablement?
Once storefront access is enabled and your customer receives their login credentials, they can:
Connect Their Store: Follow the platform-specific integration guides to link their Shopify, Etsy, WooCommerce, or other supported stores
Configure Listings: Either publish new listings from GelatoConnect Storefronts or connect existing store listings to the products you have made available to them via their product catalog.
Start Receiving Orders: Orders placed on their connected stores will automatically flow into GelatoConnect for processing
Monitor Performance: Use the dashboard to track order status, view production progress and report order issues.