Gelato Headquarters (Gelato HQ) is your single command center for managing orders across your entire print network - no more system-hopping, no more guesswork.
What Gelato HQ Actually Does for You
Think of HQ as mission control for your print operations. Instead of scattered information across multiple systems, you get:
🎯 One Dashboard, All Your Orders
See every order from every printer in one place. Customer asking about their canvas order? Find it in seconds.
📊 Real Performance Data
Which printer consistently hits deadlines? Which one's struggling with rush orders? HQ shows you the data so you can make smarter routing decisions.
⚡ Instant Order Actions
Spot an address typo? Fix it before production starts. Need to reorder urgently? Simply click the reorder button.
🔍 Full Order Transparency
Track orders from "just submitted" to "delivered to customer" - with timestamps, carrier details, and tracking links all in one place.
Key Benefits That Actually Matter
For Brands:
Reduce customer service chaos - Answer "where's my order?" instantly instead of playing detective across multiple systems
Make data-driven decisions - Route future orders to your most reliable printers based on actual performance metrics
Catch problems early - Spot delayed orders before your customers do
Streamline operations - Manage reorders, address changes, and tracking from one interface
For PSPs:
Showcase your excellence - Performance metrics highlight when you're hitting SLAs and exceeding expectations
Faster issue resolution - Clear communication channels with brands reduce back-and-forth emails
Professional image - Give your brand customers a polished, unified experience
Reduced support burden - Fewer calls and emails when brands can see everything themselves
Your HQ Control Center
Orders Dashboard - Your mission control. Filter by printer, date, or status to find exactly what you need.
Dispatch Overview - The scoreboard. See which printers are crushing their deadlines and which need attention.
Order Requests & Postbacks - Under the hood. Technical details for troubleshooting when things don't go as planned.
Ready to get started? Find out how here.
Need a demo? Watch the video tour below or contact our team to see HQ in action with your specific use case.