How do I update the status of a non-Gelato order in Gelato Connect?
Gelato Connect offers a straightforward process to manage and update the statuses of non-Gelato orders. Follow the steps below to ensure your orders are up-to-date:
Step-by-Step Instructions
Log in to the Gelato Connect Dashboard.
Navigate to Workflow > Order Intake > Manage Orders.
Locate the specific order using either the order ID or package ID.
Open the order and proceed to the Packages section.
Click on the Package Action button, located in the upper-right corner.
Select the Change Status option from the dropdown menu.
From the provided list of statuses, choose the status you wish to assign to the order.
Enter your comments in the "Comment" field (this is a mandatory step).
Save your changes to finalize the update.
Additional Considerations
Out-of-Stock Items: If an item is out of stock, you can still follow the above steps to update the order status and include relevant comments in the "Comment" field to provide more context.
Ensure that you save changes after entering comments to avoid losing progress.
With these steps, you can efficiently manage order statuses for your non-Gelato orders within the Gelato Connect platform.