Software

Lessons from the Wrong Tools and What to Fix First

Most software problems don’t start with bad intentions — they start with quick fixes that snowball over time. In this episode, Ellie Tyler-Jones (Director, Product Marketing, GelatoConnect) talks with Pradeep Sankaran (SVP, Product, GelatoConnect) about the three most common traps PSPs fall into — and why overbuilt tools, vendor lock-in, and outdated workflows keep businesses stuck. Whether your stack feels fragile or just frustrating, this conversation will help you spot what’s holding you back — and decide what to fix first.

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In this 20-minute masterclass, we cover:

• The 3 root causes behind failing software setups

• What overbuilt tools, vendor lock-in, and legacy systems have in common

• How to spot early warning signs before your stack breaks

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