After four decades in digital print and variable data, Andreas Bach knows what production bottlenecks look like. As founder of SCS in Germany, he's produced everything from authorized postage stamps to industrial DTF apparel. But legacy software, slow support, and lengthy integration times were holding him back from the growth he knew was possible.
GelatoConnect changed that. Now, with responsive IT support, fast API connections, and automated procurement, SCS is positioned to double revenue while cutting costs and expanding into new markets, including their first Asian customer for EU production.
The breaking point with legacy software
After four decades in digital print, Andreas built SCS into a diverse production operation across postage stamps, apparel, and custom products. The business expanded by serving as the European fulfillment partner for major marketplaces like RedBubble and Teespring. But as the business grew, so did the operational complexity.
Running this diverse operation created unique workflow challenges. SCS's previous production software couldn't keep up.
"We had difficulties with the old software," Andreas recalls. Support was slow, integration times were lengthy, and every technical issue created bottlenecks that cost time and money.
When a system goes down for even a day with a 48-hour SLA, the volume becomes overwhelming. For a business serving multiple marketplaces with tight deadlines, that wasn't acceptable.
Why GelatoConnect: speed, support, and the network effect
What attracted Andreas to GelatoConnect wasn't just the technology. It was the responsiveness.
"I was really surprised and very thankful that no matter what I addressed, the GelatoConnect team were instantly on it," Andreas explains. The contrast with his previous software provider was stark.
GelatoConnect delivered several immediate benefits:
Faster customer onboarding: API connections that previously took weeks now happen instantly, enabling SCS to respond to new opportunities faster.
Better inventory management: Automated procurement and real-time inventory visibility eliminated stockouts and reduced overhead.
Responsive support: When issues arise, they're addressed immediately, not days later.
Lower costs: By eliminating the old software, costs are already decreasing while efficiency improves dramatically.
Network opportunities: The prospect of collaborating with other PSPs globally through the GelatoConnect ecosystem opens new possibilities for load balancing and expanding product offerings without capital investment.
Scaling without adding complexity
The impact has been transformational. Andreas now sees a clear path to doubling revenue without proportionally increasing operational complexity or headcount.
The ability to handle overflow through the GelatoConnect network particularly excites him. "We had a situation where we had to lower orders coming due to a technical problem with the machines. Knowing that there is this load balancing to manage the volume is a fine thing."
Even more strategically, SCS can now offer products they don't produce themselves.
Breaking into new markets
Perhaps the most tangible proof of GelatoConnect's impact: SCS is now working with their first Asian customer for EU production, a market they couldn't efficiently serve before.
The combination of better logistics support, automated workflows, and responsive technology has opened doors that were previously closed.
Looking ahead: machines getting smarter, networks getting stronger
Andreas is optimistic about where production technology is heading. "The machines and software are getting smarter. Now we can connect it goes to the next level," he says.
He's particularly excited about the upcoming GelatoConnect Summit, where he'll meet other PSPs in the network. "It's about networking, it's about the teams, it's about the technology GelatoConnect has."
For print service providers considering a similar transformation, Andreas's advice is clear: responsive support and connected systems aren't nice-to-haves anymore. They're essential for growth.
After 40 years in digital print, Andreas knows what sustainable growth looks like. With GelatoConnect, he's finally got the platform to achieve it.
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